Shipping policy
Shipping Policy for MORVOR
1. Processing Time:
- Orders are processed within 1-3 business days from the time they are placed, excluding weekends and holidays. During peak periods, processing times may be extended, and we will keep you informed.
2. Shipping Rates:
- MORVOR utilizes Shopify's shipping rates for accurate and transparent pricing. Shipping rates are calculated at checkout based on the destination and weight of your order.
3. Shipping Methods:
- Our primary shipping method is standard shipping, utilizing Shopify's trusted carrier services. Expedited shipping options will be made available soon.
4. Estimated Delivery Times:
- Standard shipping generally takes 5-7 business days for domestic orders and 10-14 business days for international orders. Please note that these are estimates and may be subject to delays due to external factors.
5. Tracking Information:
- Upon shipment, you will receive a confirmation email with a Shopify-generated tracking number. Please allow 24-48 hours for tracking information to update.
6. Shipping Delays:
- While we strive to meet delivery estimates, unforeseen circumstances such as customs processing, weather conditions, and carrier issues may cause delays. Your understanding in such situations is appreciated.
7. Missing or Lost Packages:
- If your package is missing or lost in transit, contact our customer support at morvor.nyc@gmail.com for assistance in locating or replacing the order.
8. Customs and Duties:
- For international orders, customers are responsible for customs and import duties. We cannot predict or control these charges, and they are the customer's responsibility.
9. Address Accuracy:
- Please provide accurate shipping information. Double-check your address before completing your purchase. Inaccurate addresses may result in delays or undelivered packages.
10. Communication:
- Stay informed with significant shipping updates via email. For inquiries regarding your order, contact our customer support team at morvor.nyc@gmail.com.